Reference

Terms That Cover Your Account on CQ 10

These terms set out what you agree to when you open an account and use CQ 10. Access and eligibility depend on your local law and the regions where the platform operates — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawOne account per personUpdates notified via account
CQ 10 Terms That Cover Your Account on CQ 10
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

CQ 10 keeps your account data under standard encryption. We do not sell your personal details to third parties, and we do not use your payment information — bKash number, Nagad wallet, Rocket account — for anything outside processing your transactions. You can request a copy of the data we hold on your account at any time through the account message centre.

Data Retention

We hold account data for as long as your account is active and for the period required under applicable regulations. You may request deletion after account closure, subject to legal retention rules.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference. No tracking cookies are placed without your knowledge.

Account Security

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Change your password from account settings if you suspect any unauthorised access.

Requesting Changes

To update your registered details — phone number, wallet address, email — submit a change request through the account message centre. Identity verification is required before any contact detail is amended.

TERMS HELP AVAILABLE

Reach Us About These Terms

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team can walk you through the relevant section. Raise a query through live chat, email, or your account message centre — we will respond with the specific clause and what it means for your situation.

Live Chat Open the chat icon from your account dashboard. Available during platform operating hours for account and terms queries.
Email Support Write to our support address from your registered email. Include your account ID and the specific terms section your query relates to.
Account Message Centre Log in, go to account settings, and use the message centre to raise a formal terms query. Responses are tracked and logged against your account.

Common Questions About These Terms

Real questions about how these terms apply to your account, your payments, and your rights as a CQ 10 account holder.

Access and the rules that govern your account depend on local law in your region. Players in Dhaka and elsewhere in Bangladesh should verify that online gaming is permitted under their local regulations before opening an account.

We can update the terms, but we will notify you via your registered account before changes take effect. Continued use of your account after a notice means you accept the updated terms.

Payment details linked to your account are removed from our active systems after closure, subject to the retention period required by applicable law. You can request confirmation of deletion through the message centre.

One account per person, strictly. If we identify duplicate accounts linked to the same individual, both are closed and any balance may be forfeited under our duplicate account policy.

Keep your Rocket transaction reference number and raise the dispute through live chat or the account message centre. We will cross-check against the Rocket payment record and respond with a resolution.

Send a data request from your registered email or through the account message centre. We will confirm receipt and provide the data within the timeframe required under applicable rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.