Reference

Know Where You Stand With CQ 10

These terms set out the rules for using CQ 10 — your account, your payments, and your responsibilities. Access and eligibility depend on your local law and the eligible regions we support, so read through before you deposit via bKash, Nagad, or Rocket.

Account TermsPayment PolicyEligibility RulesUser Rights
CQ 10 Know Where You Stand With CQ 10
LEGAL CONTACT

Reach Us About Account or Policy Questions

If you have a question about your account terms, a payment dispute, or how a specific policy applies to you, our support team handles legal and account queries directly. We aim to respond to policy-related questions within one business day.

Team online

Live Chat

Open the chat window from your account dashboard to reach the support team about account terms or payment queries during operating hours.

Email Support

Send policy or dispute queries to our support address from the email registered to your CQ 10 account so we can verify and respond correctly.

Account Help Centre

The help section inside your account covers common policy questions, verification steps, and the process for raising a formal complaint about a transaction.

ACCOUNT SECURITY

How We Protect Your Account and Data

Security on CQ 10 starts at account creation and runs through every transaction. We use SSL encryption across the platform, which means the data you enter — including your mobile number and wallet reference — is protected in transit. We do not store your bKash PIN, Nagad PIN, or Rocket PIN at any point.

Data Retention

We keep account data for as long as your account is active and for the period required by our operating obligations. You can request a summary of the data we hold by contacting support from your registered email.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. No third-party advertising cookies are placed without your acknowledgement.

Account Verification

Identity checks run when you first request a withdrawal. You will be asked to confirm the mobile wallet account belongs to you — this is a one-time step tied to your registered number, not a repeated hurdle.

Requesting Changes

To update your registered mobile number or wallet details, contact support with proof of ownership for both the old and new wallet. We verify both sides before making any change to protect your funds.

Common Questions About Our Legal Terms

Straight answers to what you actually need to know about your rights, your account, and how our policies work.

CQ 10 is available to adults in eligible regions where local law permits online gaming. It is your responsibility to confirm that your use is lawful in your jurisdiction before opening an account.

Contact our support team via live chat or email from your registered address. We will process the closure and initiate any remaining balance withdrawal to your registered bKash, Nagad, or Rocket wallet.

We hold your registration details, transaction history, and account activity logs. You can request a copy of this data by emailing support from the address linked to your account.

Yes. If a bKash, Nagad, or Rocket transfer does not reflect in your account within the expected window, raise a dispute via live chat with your wallet reference number and transaction timestamp.

Records are kept for the duration your account is active and for a further period as required by our operational obligations. Closed accounts are retained for this period before deletion.

If a change in local law affects your eligibility, you are responsible for stopping use of the platform. We may also suspend access to regions where legal status changes, with notice where possible.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.